Dispute policy

Escrow depends on evidence and deadlines.

Buyers can open disputes for damaged, missing, wrong, or materially misrepresented orders before the dispute deadline.

Dispute center

Evidence

Upload or link order photos, packing photos, tracking screenshots, and clear notes. Sellers can respond before admin review.

Resolution

Admins resolve as released, refunded, or rejected. Repeated abuse can trigger seller verification review or payout holds.